Organizer FAQ

Common questions from event teams.

Answers focus on product workflow and avoid final legal, tax, or payment promises.

Draft FAQOrganizer path
Organizer workspace3 in review
1

Publish-ready event

Required fields, packages, imagery, and free-event claim are visible before publish.

2

Review queue

Applications carry sponsor profile, package, cover message, and capacity context.

3

Contract and payment

The application record stays the source of truth through e-signature, payment, invoice, and recognition.

Questions

Can I publish an event before every package is final?

The app requires at least one package before publish. Edits that would invalidate approved applications are restricted by business rules.

When can I send a contract?

After approving an application and after the organizer has an active Stripe Connect account.

How does the free-event no-fee tier work?

Admins manually review evidence that the event has no paid admission. The route name mentions nonprofit verification, but v1 is free-event eligibility.

Are refunds self-serve?

No. v1 refund handling is admin-assisted and policy language requires legal and finance review.